Archive for June, 2008

The Importance of Being Ernest (in Service)

Wednesday, June 25th, 2008

How many times have you heard the expression, “the customer is always right?” I’ve been giving this a lot of thought lately as I work very closely with my customer and make daily decisions that affect them. On the one hand, there’s the issue of what the customer really ...

Nobody is Good Enough for Everything

Wednesday, June 18th, 2008

Back when the dot-com boom was going on, anyone with HTML on his resume could get a job in the tech industry. When the bubble burst, those people were naturally weeded out of the industry as they couldn’t find sustainable employment in the post-boom and post-9/11 economy. Fast forward to eight ...

New PC, New Risks

Thursday, June 5th, 2008

The subject sums up how I feel today, now that my employer has replaced my long-in-the-tooth Latitude D810 with a brand new Latitude D830. It may not sound like much, but it’s a massive upgrade. Now I can run Visual Studio 2008 and Microsoft Outlook at the same time! The laptop ...